NO FUSS,
NO HASSLE,
NO WAITING
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About First National What Happens Next?

First National is a major loan provider in the United Kingdom home improvement market. The First National group of companies make up one of the UK’s leading consumer finance houses with nearly 5,000 staff and over 3 million customers. As a large organisation in our own right and as a member of The GE Company, we can offer complete peace of mind and the reliability and trustworthiness you would expect from such an established organisation.

Over the years, we have helped thousands of people like you to buy the things they really want without having to save up and wait, and with applications completed in the comfort of their own home.


We will write to you shortly, as soon as your loan is approved, with a copy of the credit agreement.

When we open your First National account we will advise you of your account number and repayment details.

Should you have any queries relating to your loan agreement, please do not hesitate to contact us on:

0845 609 1830 (calls charged at local rate)

We are here to help in any way we can and are available between the hours of 9am – 5.30pm Monday to Friday.

Should you have any product related enquires please contact your home improvement supplier direct.

Welcome to First National.


With a simple finance package from First National, you can afford to buy the things you really want without having to save first. You don’t even have to find a large deposit or offer your home as security.

Everything can be sorted out with you in the comfort of your home and you should get an answer to your application within 24 hours. So you can enjoy whatever you’ve set your heart on right away.

What’s more, as a First National customer, you will be entitled to a number of special benefits.

Consumer credit protection: As a customer of First National, you have certain protection under Consumer Credit Law which not be available if you were paying by bank or building society loan or cash. While you are a customer under the agreement your deposit is safeguarded and the normal guarantee issued by your supplier is honoured.

Protect your repayments: Extra peace of mind can be provided with our optional Protected Payments Plan arranged for you with Pinnacle Insurance plc.

It offers up to 5 years insurance to cover your repayments in case of accident, illness or involuntary unemployment. Cover can also be arranged if you’re self-employed or aged between 60-64. Should the need arise a fast and easy claims procedure is in place, so the insurers will be able to help you right away. The main benefits and exclusions are summarised behind your copies of the agreement.

Free Life Cover: If you take advantage of the Protected Payments Plan, you’ll also receive up to 5 years free Life Cover worth up to £15,000 from The GE Company. This cover is arranged separately from the Protected Payments Plan.

Pay off more at any time: Your minimum monthly repayment has already been agreed – but you have the flexibility to make additional repayments to reduce the life of the loan.

Easy repayment: The hassle is taken out of repayment by setting up a direct debit so that your bank automatically makes the minimum repayment for you.